- Email: [email protected]
INCORRECT ITEM/NOT AS DESCRIBED/DAMAGED
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on ShopFalcon.com’s part. If they agree, ShopFalcon.com will pay for return shipping. Simply call our customer service line at (908)-707-4900, to request a Call Tag and receive a refund, you must return your item directly to ShopFalcon.com within 30 days of the estimated delivery date and in the same condition you received it in.
ORDER DID NOT ARRIVE
You’re eligible for a full refund of the purchase price, including shipping costs, if your order hasn’t arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 16th and December 1st.) If the ShopFalcon.com provides tracking information indicating the order has arrived, the return is void.
In cases where the order is returned to ShopFalcon.com for any of the following reasons, the refund price includes product price only: incomplete address, unclaimed, returned to sender, or similar.
CHANGED YOUR MIND
If you’ve changed your mind about your order, please contact ShopFalcon.com directly to request a return. If ShopFalcon.com accepts your request, you’ll be refunded the price of the products purchased (not including orginal or return shipping charges).
To return an item, please use our returns form. Please pack the item securely, enclosing the completed form along with the packing list include with your order or your original order confirmation document.
For your own protection we recommend that you use a recorded-delivery service.